How do I contact Chargebee?

How do I contact Chargebee?

You can email our support team at Our support team is available 24X7 and our agents will be happy to help you.

What exactly does Chargebee do?

Chargebee is a subscription management system which can help you handle all the aspects of the subscription life cycle including recurring billing, invoicing and trial management for your customers.

Is Chargebee a payment processor?

Note: Chargebee is not a payment gateway by itself. We are a subscription management system that handles recurring billing ,invoicing and life cycle management for your customers. We provide options to integrate with payment gateways in order to collect payments online using our recurring billing platform.

How do I renew my Chargebee subscription?

Navigate to Settings > Configure Chargebee > Email Notifications > Subscription Cancellations. Edit the Subscription cancellation reminder email notification. Add the Extend Subscription button for extending the subscription.

What types of Dunning does Chargebee support?

You can configure the Dunning settings for all 3 types of payments that Chargebee supports – online(card, e-wallet or PayPal), direct debit and offline payments. ‘

Is Chargebee a good place to work?

Chennai, India, Dec. 21, 2021 (GLOBE NEWSWIRE) — Chargebee, the leading global subscription management platform, announced today that it has been Great Place to Work® -Certified in India.

Is Chargebee secure?

Chargebee ensures that your customers’ sensitive card information is encrypted and handled in a safe and secure manner. With annual audits and PCI-DSS Level 1 certification, Chargebee protects sensitive data.

Is elavon the same as authorize net?

As an integrated partner of Authorize.Net, Elavon brings best-in-class payment solutions and unmatched financial stability.

How does Chargebee work with stripe?

With Stripe’s ACH Credit Transfer feature, Chargebee updates payment due invoices (offline) accurately and removes the effort required to search and update due invoices. Learn more about Stripe ACH Credit Transfer.

How does subscription renewal work?

Instead of charging customers automatically at the end of each subscription billing cycle, some companies choose to process renewals and payments manually. When each customer’s contract expires, their subscription is suspended temporarily, and a new order is sent to the customer.

What are the statuses of a subscription in Chargebee?

Subscription Status Active: Active subscriptions that will be charged based on plan, addons and billing period. Non Renewing: Subscriptions that are scheduled to cancel and will no longer renew. Paused: Active subscriptions will be stopped temporarily. Cancelled: Inactive subscriptions that will no longer renew.

What is dunning period?

Dunning (or Delinquent User Notification) is a period of time in which a user’s payment has failed and both communication attempts and automated retries occur to recapture their revenue and keep them as an active subscriber.