What does a front desk concierge do?
As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times.
What are the four ideal service traits expected of a concierge?
To become a Concierge, you will need:
- good organisational ability, as you are always ‘on duty’
- a good sense of humour, enthusiasm and stamina to cope with long working hours.
- to be very friendly, caring and patient.
- an outgoing personality, common sense and excellent communication skills.
- the ability to work well in a team.
Is front desk and concierge the same?
Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function. Members of the front desk staff interact with guests primarily at arrival and departure.
What should a concierge know?
A hotel concierge’s job is simply to make each guest’s stay at the hotel as pleasant as possible. Concierges need to know every last detail about their own hotel while also staying abreast of what’s happening outside, with comprehensive knowledge of local options for dining, entertainment, transportation, and more.
What is concierge describe with example?
A concierge (French pronunciation: [kɔ̃sjɛʁʒ] ( listen)) is an employee of a multi-tenant building, such as a hotel or apartment building, who receives guests. The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients.
What is the difference between receptionist and concierge?
As nouns the difference between concierge and receptionist is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.
How can I be a good front office staff?
Here are five characteristics of a good front desk officer:
- Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile.
- Strong Attention to Detail. The front desk takes a certain amount of care.
- Ability to Multitask.
- Discretion.
- Team Player.
What makes a good concierge service?
A good Concierge will be, well, good. They will be able to handle your everyday requests – restaurant reservations, ticket purchasing, even transportation – with good, standard answers. They’ll have a general knowledge of the surrounding area and acceptable interpersonal and guest relations skills.
Is a concierge a stressful job?
Concierges tend not to find their jobs stressful, which likely contributes positively to career satisfaction.
What’s another word for concierge?
What is another word for concierge?
| attendant | caretaker |
|---|---|
| custodian | doorkeeper |
| doorman | gatekeeper |
| janitor | warden |
| porter | keeper |
What a concierge Cannot do?
Concierges are also not your personal eBay or Craigslist; they can’t sell tickets you no longer need or items you don’t want to take home. However, he or she may be able to recommend a place where you can do the sale yourself. Book tickets to sold-out shows.
How much do you tip a concierge?
When a concierge makes multiple arrangements, guests should tip an amount commensurate with the service—say between $20 and $50—at the end of their stay. The American Hotel & Lodging Association offers excellent advice on tipping standards in their Gratuity Guide.